Returns/Exchanges

Returns/Exchanges

If your order arrives and you believe an item is incorrect or an item is damaged please contact me within 7 days of receiving your order.
Please email photos of the item to kylee@newbolddesigns.com as I may be able to repair the item, or if stock allows, I may be able to arrange for the item to be exchanged. 

Please note:

• Due to hygiene reasons earrings are unable to be returned/exchanged.

• All sale items are final sale - no returns/exchanges are available. 
  
  
• Items can not be refunded/exchanged due to a change of mind. 
  
  
• All custom made/made to order items are final sale and can not be refunded/exchanged. As items are only created once the customer has approved the colours/designs please ensure that emails/photos/designs are looked over carefully before approving.
  
  
• While care has been taken photographing items, colours may vary slightly from screen to screen. By purchasing the product you are accepting this term. 
  
  
• Due to the previous life of many of the materials I use, there may be signs of wear on the material. In my eyes this tells the story of the repurposed nature of the material and adds to the character of each piece. Items made from repurposed materials are perfectly imperfect and this is noted on the listing at time of purchase. By purchasing the product you are accepting that there may be blemishes or minor markings.