Returns/Exchanges

Returns/Exchanges

If your order arrives and you believe an item is incorrect or damaged please contact me within 7 days of receiving your order.
Please email photos of the item to kylee@newbolddesigns.com as I may be able to repair the item, or if stock allows, I may be able to arrange for the item to be exchanged. 

Please note:

• All sale items are final sale - no returns/exchanges are available. 
  
  
• Items can not be refunded/exchanged due to a change of mind. 
  
  
• All custom made/made to order items are final sale and can not be refunded/exchanged. As items are only created once the customer has approved the colours/designs please ensure that emails/photos/designs are looked over carefully before approving.
  
  
• While care has been taken photographing items, colours may vary slightly from screen to screen. By purchasing the product you accept this.